Rental Policies

Delivery Order Payment Policy

A deposit will be taken at the time of reservation of a delivery order (please see order deposit policy). At this time the customer may also choose to pay the full balance of the order. If the customer chooses to leave an outstanding balance at the time of reservation, the final payment is due no less than 5 business days prior to the Event Date. If payment is not received in accordance with this policy, Taylor Rental reserves the right to cancel the order with any and all penalties that apply to cancellation policies.

Will-Call Order Payment Policy

A deposit will be taken at the time of reservation of a Will-Call order (orders that will be picked up at a Taylor Rental location by the customer, also see order deposit policy). At this time the customer may also choose to pay the full balance of the order. Full payment for Will-Call orders is not due until the customer picks up the items reserved.

Delivery Order Change policy

In an effort to ensure accurate and timely delivery of your event order Taylor Rental requires time for preparation. All changes and final counts are due no less than 5 business days prior to the event date. Taylor Rental will accommodate any last minute additions to orders, subject to inventory and time availability.  Any items partially removed from a reservation within 5 business days of event date are subject to a 10% restocking fee, any items fully removed will be subject to a 100% cancellation fee.

Delivery Cancellation Policy 

If a delivery order is cancelled within 10 business days of the scheduled event date, 50% of the total rental amount will be retained by Taylor Rental as a cancellation fee. All sale, and service items will be fully refunded (this includes merchandise, damage waiver, delivery and setup/breakdown fees).

If a delivery order is cancelled within 5 business days of the scheduled event date, 100% of the total rental amount will be retained by Taylor Rental as a cancellation fee. All sale, and service items will be fully refunded (this includes merchandise, damage waiver, delivery and setup/breakdown fees). 

Will-Call Cancellation Policy

If a Will-Call order is cancelled within 5 business days of the scheduled pickup date, 50% of the total rental amount will be retained by Taylor Rental as a cancellation fee. All sale, and service items will be fully refunded (this includes merchandise and damage waiver).

Tent Cancellation Policy

In accordance with tent order deposit policies, on reservations with one or more tents, 50% of the cost of the tent(s) is non-refundable regardless of cancellation date. If a reservation with one or more tents is cancelled within 5 business days of the event, 100% of the cost of the tent is non-refundable in accordance with the delivery cancellation policy.

Deliveries are scheduled based on route efficiency. Taylor Rental’s standard delivery hours are Monday-Friday 9am to 6pm, specific times or time frames can be arranged for additional charges. Taylor Rental will make every effort to adhere to delivery routes as scheduled, however unforeseen circumstances can occur. Should it be necessary to make changes to the delivery schedule due to delays, Taylor Rental will attempt to contact affected customers in an effort to keep them apprised. Customers can call 1 business day in advance of their scheduled delivery for estimated delivery time window.

Standard delivery charges are based on distance from our Manchester location and cover delivery to a ground floor, or easily accessible location (garage, dock, or location within approximately 50 feet of available parking for delivery truck). It is the customer’s responsibility to ensure the location is available and prepared for delivery (lawns mowed, obstacles moved, etc…). Due to insurance limitations, our staff is prohibited from bringing rentals into a residence living area or move non-rental items. Deliveries involving elevators, multi-stop, or any other time consuming obstacles will be subject to charges above our standard rate. Due to the liability involved our staff can not and will not perform deliveries involving stairs. Full disclosure of these conditions in advance is required for planning purposes and accurate pricing. If these conditions are not disclosed prior to arrival of staff there will be additional charges, or depending on conditions, a cancellation of the order.

Standard delivery does not include set up or breakdown of equipment (with the exception of certain items where setup cost is included in rental price). These services are available with advanced notice. Set up/ breakdown charges apply. After your event, all equipment must be stacked in the same place and manner in which it was delivered. Due to Taylor Rental’s need to adhere to a delivery/pickup schedule, equipment will be picked up as scheduled even if not prepared in the manner stated. If items are not ready for pickup as designated, a full setup/breakdown fee will be incurred. If Taylor Rental staff are unable to locate or access all items upon scheduled pickup, a second full delivery charge will be assessed for return trip.

Setup/Breakdown Policy

Setup/breakdown can be requested as an additional service on delivery orders, and has fees separate to standard delivery. These services are limited to rental furniture only, and does not include placement of any table-top items (linen, flatware, dishes, centerpieces, etc…).

Setup/Breakdown charges do not apply to certain items that are priced with this service included (tents, tent accessories, boothing, stage, dance floor, etc…).

When placing an order with setup/breakdown services, or an order with items with setup/breakdown included, Taylor Rental staff will setup the items upon arrival to a regularly scheduled delivery. If Taylor Rental staff are unable to set up items at time of delivery, set up will become the responsibility of the customer. Taylor Rental will attempt to schedule a different set up time with customer, however Taylor Rental’s ability to do so is time and schedule dependent and not guaranteed. If Taylor Rental is able to reschedule the setup, a significant increase in charges will apply.

Bounce House Weather Policy

Certain weather conditions render inflatables unsafe to use. These conditions include but are not limited to; Rain, Wind, Snow, and Freezing temperatures. Taylor Rental reserves the right to cancel set-up of any inflatable based on safety concerns. If the order is cancelled due to safety concerns Taylor Rental will make every reasonable attempt to reschedule the order to accommodate customer wishes. If no accommodation can be made, the customer will be entitled to a full refund of both deposit and rental cost. If, during an active rental, any unexpected conditions occur which are unsafe, the customer is required to immediately cease use of the inflatable. If the customer has any concerns as to whether conditions are safe they should contact Taylor Rental immediately so we may assist in determining if the inflatable can continue to be used.

Taylor rental has the ability to fulfill all of your tablecloth needs. Whether it is a specialty fabric or the quantities required are beyond in stock availability, we will make every attempt to fulfill your request. Anything above and beyond in stock items and quantities is considered “Special Order”.

Special order linen requires a 100% deposit at the time of reservation. This deposit is refundable if changes or cancellations are made more than 5 business days prior to the event date. An additional deposit will be required if the quantity of specialty linen is increased. Final counts and changes are due no less than 5 business days prior to the event date of the order.

Any subtractions or cancellations within 5 business days of the order’s event will incur a charge equal to 100% of the rental amount.