Deliveries are scheduled based on route efficiency. Taylor Rental’s standard delivery hours are Monday-Friday 9am to 6pm, specific times or time frames can be arranged for additional charges. Taylor Rental will make every effort to adhere to delivery routes as scheduled, however unforeseen circumstances can occur. Should it be necessary to make changes to the delivery schedule due to delays, Taylor Rental will attempt to contact affected customers in an effort to keep them apprised. Customers can call 1 business day in advance of their scheduled delivery for estimated delivery time window.
Standard delivery charges are based on distance from our Manchester location and cover delivery to a ground floor, or easily accessible location (garage, dock, or location within approximately 50 feet of available parking for delivery truck). It is the customer’s responsibility to ensure the location is available and prepared for delivery (lawns mowed, obstacles moved, etc…). Due to insurance limitations, our staff is prohibited from bringing rentals into a residence living area or move non-rental items. Deliveries involving elevators, multi-stop, or any other time consuming obstacles will be subject to charges above our standard rate. Due to the liability involved our staff can not and will not perform deliveries involving stairs. Full disclosure of these conditions in advance is required for planning purposes and accurate pricing. If these conditions are not disclosed prior to arrival of staff there will be additional charges, or depending on conditions, a cancellation of the order.
Standard delivery does not include set up or breakdown of equipment (with the exception of certain items where setup cost is included in rental price). These services are available with advanced notice. Set up/ breakdown charges apply. After your event, all equipment must be stacked in the same place and manner in which it was delivered. Due to Taylor Rental’s need to adhere to a delivery/pickup schedule, equipment will be picked up as scheduled even if not prepared in the manner stated. If items are not ready for pickup as designated, a full setup/breakdown fee will be incurred. If Taylor Rental staff are unable to locate or access all items upon scheduled pickup, a second full delivery charge will be assessed for return trip.
Setup/breakdown can be requested as an additional service on delivery orders, and has fees separate to standard delivery. These services are limited to rental furniture only, and does not include placement of any table-top items (linen, flatware, dishes, centerpieces, etc…).
Setup/Breakdown charges do not apply to certain items that are priced with this service included (tents, tent accessories, boothing, stage, dance floor, etc…).
When placing an order with setup/breakdown services, or an order with items with setup/breakdown included, Taylor Rental staff will setup the items upon arrival to a regularly scheduled delivery. If Taylor Rental staff are unable to set up items at time of delivery, set up will become the responsibility of the customer. Taylor Rental will attempt to schedule a different set up time with customer, however Taylor Rental’s ability to do so is time and schedule dependent and not guaranteed. If Taylor Rental is able to reschedule the setup, a significant increase in charges will apply.